Web client/PWA - Limited number of contacts when searching

[maximumdan]

Just wondering if there is a limit to the amount of entries showing on contact searches on PWA/Web client.

We have system using local system contacts, where they have a large number of numbered depots (over 100). When searching for "depot" in the contacts tab in PWA, only 10 are appearing. Just testing with a search for random numbers as well, only 10 entries show. iOS app shows all available contacts when searching for depot.

No issues reported on inbound contacts displaying at all.

System is running 18.0 Update 8

 

[Thatsmej]

+1
Just found out this limit too.
Looks indeed like a 10 results limit.
Didnt found how to increase this value..
Did you have any luck?

 

[Charles_3CX]

You can check this thread also.

https://www.3cx.com/community/threads/contact-results-limited-to-maximum-10-items.122760/

 

[Michael Bian]

Logged a ticket with 3CX support as I thought there's something wrong with the 3CX and here's the response I get.

"For the contacts search this is the default behavior. For any contact search it will display the first 10 matched contacts. This is how it works and it cannot be changed. From the 3CX Technical Support we can only advice on any current PBX implementation but not anything that matters on how the PBX is designed and product management decisions.
The only option though is to give management console access or set more specific name in the search to match the desired contact."

Looks like we gonna have to wait for new updates.