Contact results limited to maximum 10 items

[ArneDery]

Hi,

We are running into the issue wit the webclient / android app / iOS app that when we search for a specific name.
In this case: firstname Filip, we get limited results (10). Not all entries are shown.

Version: 18.0 Update 8 (build 939)



Looking to the contact from the management console, shows us that there are much more filip's in the company phonebook.





Anyone else running into this issue?

 

[ArneDery]

Update:

looks like this is a bug which is introduced between version:
18.0 Update 6 (Build 908) and 18.0 Update 8 (build 939)

hope this helps out

 

[Charles_3CX]

Hi, we are currently investigating this issue. However, we do not as yet have any further information to share at this time.

 

[SteveITS]

@ArneDery https://www.3cx.com/community/threa...ted-number-of-contacts-when-searching.121969/

 

[ArneDery]

@ArneDery https://www.3cx.com/community/threa...ted-number-of-contacts-when-searching.121969/

DID a search on the forum but looked over this one. Thanks for the update

 

[Michael Bian]

Logged a ticket with 3CX support as I thought there's something wrong with the 3CX and here's the response I get.

"For the contacts search this is the default behavior. For any contact search it will display the first 10 matched contacts. This is how it works and it cannot be changed. From the 3CX Technical Support we can only advice on any current PBX implementation but not anything that matters on how the PBX is designed and product management decisions.
The only option though is to give management console access or set more specific name in the search to match the desired contact."

Looks like we gonna have to wait for new updates.

 

[ArneDery]

Just tested this in V20.
here are my findings:

Tested with 47 dummy contacts named thomas. (firstname: Thomas, latsname: numbercount)

Webclient: still shows 10 results after search
Windows softphone client: shows all results available.

 

[SteveITS]

@ArneDery @Michael Bian So maybe we can report the bug is the new softphone does not honor the 10 contact search limit? (am thinking it might garner attention)

 

[Ursus]

I just tested the V20 (20.0.434.0) Windows App. Seems like that the limit there is at 20 Contacts...

 

[KrisL]

We face the same issue in the PWA. When searching via the 'Team' tab, we see all the contacts. When searching via de 'Contacts' it is limited to the first 10 results.

Just removing that limit should fix the issue, 3CX. Seems a quick and easy fix.
Currently using: Version 20.0 Update 0 (Build 1620 Release)

Thanks

 

[RonaldVanhove]

Is there any info that the 10 contact limit in the webclient/pwa or the 20 limit in the windows app will be lifted in the next update?
We are migrating to 3CX soon, and this is actually one of the showstoppers for our company.

We also would like that we can search in the "department" and "title" fields.

 

[Charles_3CX]

10 results with contact search is the limit within webclients. We do not have any information on this changing.

 

[RonaldVanhove]

10 results with contact search is the limit within webclients. We do not have any information on this changing.

What is the logic or filosophy behind this?
We really don't understand this and it's really not user friendly.
I don't know how I can explain this to my 200+ users.

 

[Charles_3CX]

The whole point of a search is to narrow down a list to a point which is easy to locate what you are looking for, no?

In any case narrow down the search by searching using more specific parameters!

 

[NobodyLikesFax]

+1
The limit of 10 displayed contacts makes the entire "Contacts" tab unnecessary if the "Team" tab covers the functionality.

 

[tecnotel1]

+1

same problem here, our customer cannot see al the contacts with the SQL query but only 10 and the webclient does not show the "show more" button as it does in the local phonebook.

If he execute the same query in other software it shows 21 entries, in 3cx webclient only 10

Is there going to be some hotfix for this?

 

[SteveITS]

FWIW the iOS app increased to 20 in March: https://www.3cx.com/blog/change-log/3cxphone-iphone-build-history/

 

[tecnotel1]

FWIW the iOS app increased to 20 in March: https://www.3cx.com/blog/change-log/3cxphone-iphone-build-history/

mmmm in my IOS APP (latest update) I still see only 10 results

 

[Vali_3CX]

mmmm in my IOS APP (latest update) I still see only 10 results

I checked on iOS and are 20, both in Contacts tab and keypad Search.
Note: if your PBX has CRM integration (and I'm almost sure it has) then you'll have to wait couple seconds more until those servers returns the results.

 

[tecnotel1]

Sorry @Vali_3CX, I was wrong, in IOS I can see more then 10 contacts too (maybe a bug is that it shows them two times)

My problem is that I cannot see more then 10 results in any other way

webclient 10 results
desktop app 10 results (3CXDesktopAPP-18.13.959) 10 results
windows app (3CXPhoneforWindows16) no results, seems like it does not search nothing in the crm, only local phonebook


Does Anybody have some suggestions?
Is this problem going to be analized by 3CX?

Thanks