Web Client Softphone - Unable To Return To Caller After Rejected Attended Transfer

[Wendelspanswick]

We've been playing with the softphone on the webclient and we seem to have found a snag:
Caller rings A and ask's to speak to X.
A uses Attended Transfer to speak to X, caller is now on hold.
X declines to speak to caller, A ends call with X.
Caller is still on hold and A only has options of Transfer, Attended Transfer, Conference, Record or End. There doesn't seem to be any option on the pop up window to return to the caller?

 

[YiannisH_3CX]

Hello @Wendelspanswick

Unfortunately the web client does not have the ability to resume a call currently so if the attended transfer fails there is no way to retrieve the call. I believe this will be available in V16 currently in Alpha.