web client

[BABALUCHA]

Hello Everyone
i have a client where i have 3cx ENT 16 SC hosted by 3cx .and this company is opened 247 and has only 1 body at night.They use web client (only one extension at night). And they are complainng that system is disconnecting them and resulting for loss of incoming calls.Now i m told that i should turn on VERVOSE mode to get the detail like what is happening to that extension or calls .Has anyone has any issue like this or tcakle this issue?any feedback will be really apparicated.Thanks in advance.

 

[Naveen | Cal4care]

Hi BABALUCHA,

Did you check 3CX Call Reports?
In 3CX Report, you can see the incoming call flow and which point the call was ended.

 

[ChrisC_3CX]

Since you'll be enabling Verbose Logging mode you could then also review the 3CX Activity Log for one of the affected calls.

It's in "Dashboard >> Settings >> Activity Log" and you also have a "Filter" button on the top to filter only the calls you are interested in analyzing. Taking a look at the SIP flow should help you determine who is ending the call.

 

[BABALUCHA]

Since you'll be enabling Verbose Logging mode you could then also review the 3CX Activity Log for one of the affected calls.

It's in "Dashboard >> Settings >> Activity Log" and you also have a "Filter" button on the top to filter only the calls you are interested in analyzing. Taking a look at the SIP flow should help you determine who is ending the call.

OK thanks