Web Meeting: Portal not found

[Kaelen]

Hello, We have been using 3cx for our office for about a month. Today we are unable to create meetings we keep receive a portal not found error sign when we try to set something up.

Can someone assist

 

[GI-YD]

Hi Kaelen. I just had this problem 20 minutes ago. I solved mine by going to the 3CX server GUI, then to settings, then to conferencing, then I chose a different server that was near to me.

 

[LeonidasG_3CX]

Please try restarting your 3cx system service and try again.

 

[Godswill]

I have same problem too, i have restarted the services and tried to choose the server near me in the conferencing settings.yet same problem

 

[YiannisH_3CX]

I have same problem too, i have restarted the services and tried to choose the server near me in the conferencing settings.yet same problem

Make sure that the HTTPS port is correctly forwarded so the PBX can communicate with the web conferencing servers and try again.

 

[VoipX]

Same problem here. I am on Update 6 Beta.
Tried choosing other servers, restarting services, HTTPS port is forwarded correctly. Firewall tests pass OK.
Still getting "portal not found' message while trying to connect to Webmeeting.

 

[Jose Lara]

Same Problem Here!!!!

Several of my clients report this problem to me, including me.

my partner page is not working properly, I do not have how to directly report the inconveniences.

best regards,

 

[YiannisH_3CX]

Please note that there was an issue on our side that should now be resolved. Try to restart the system service again now. Let us know if that resolves the issue.

 

[VoipX]

Please note that there was an issue on our side that should now be resolved. Try to restart the system service again now. Let us know if that resolves the issue.

No. Unfortunately the issue is not resolved.

 

[LeonidasG_3CX]

We've performed a hotfix for the above issues within the last two weeks.
Everything should work ok now.

If it's not working well please make sure the following points are correctly configured on your PBX:

• Make sure your certificate is valid and not self signed.
• Port 5001 or 443 (MyPhone) is open for bidirectional communication with webmeeting.3cx.net
• Make sure your extension/s at least have a Name or a Last Name.
• Your extensions MUST have an e-mail for WebMeeting to work.
• Make sure your PBX's FQDN is resolving properly from the outside.