Solved Web meeting reminders

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Ronin

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Jan 21, 2019
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Hello,

Since we have updated from version 16.5 (latest stable) to 16.6 the web meeting reminders do not send/working.
We tried to copy the "Welcome email" and the "Invitation to web meeting" inside the "Webmeeting reminder" but that didn't work.
We also tried a more simplified version of "Web meeting reminder" without so many tags (<p>, <br> etc) but that didn't work either.
Is there an option that has been implemented with the new update that we should enable/change?
 
One more thing to add:
Web meeting reminders work only for the web meetings that were created before the installation of the latest update.
Only for the newly created web meetings, we can not receive the reminders.
 
Have you been modifying the email templates?

put back the default and give it a try - this is for conference reminders.

Code:
<html>
<head>
<style type="text/css">
html,body,div,span,applet,object,iframe,h1,h2,h3,h4,h5,h6,p,blockquote,pre,a,abbr,acronym,address,big,cite,code,del,dfn,em,img,ins,kbd,q,s,samp,small,strike,strong,sub,sup,tt,var,b,u,i,center,dl,dt,dd,ol,ul,li,fieldset,form,label,legend,table,caption,tbody,tfoot,thead,tr,th,td,article,aside,canvas,details,embed,figure,figcaption,footer,header,hgroup,menu,nav,output,ruby,section,summary,time,mark,audio,video {   
  margin: 0;
    padding: 0;
    border: 0;
    font-size: 100%;
    vertical-align: baseline;
}
article,aside,details,figcaption,figure,footer,header,hgroup,menu,nav,section {
    display: block;
}
body {
    line-height: 1.2em;
    margin: 10px;
}
ol,ul {
    list-style: none;
}
a {
  color: #007bc7;
  text-decoration: underline;
}
blockquote,q {
    quotes: none;
}
blockquote:before,blockquote:after,q:before,q:after {
    content: none;
}
table {
    border-collapse: collapse;
    border-spacing: 0;
}
</style>
</head>
<body style="line-height:1.2em">
<div style="height: auto; max-width: 600px; width:auto;">
<p style="margin:0">Dear %%PARTICIPANTNAME%%,</p>
<p style="margin:0">&nbsp;</p>
<p style="margin:0">Your meeting,%%MEETINGTITLE%%, is due to start in one hour.</p>
<p style="margin:0">&nbsp;</p>
%%IF_MEETING_NOTES_START%%
<p style="margin:0">Meeting Notes: %%NOTES%%</p>
<p style="margin:0">&nbsp;</p>
%%IF_MEETING_NOTES_END%% 
<p style="margin:0"><b>Joining info:</b> <a href="%%JOINURL%%" target="_blank">%%JOINURL%%</a> - from Chrome or Firefox.</p>
%%IF_MIXED_START%%
%%IF_EXTERNALNUMBER_PRESENT_START%%
<p style="margin:0">Or dial %%EXTERNALNUMBER%%, PIN: %%CONFERENCEID%%</p>
%%IF_EXTERNALNUMBER_PRESENT_END%%
<p style="margin:0">Or dial: %%INTERNALNUMBER%% from your extension and enter the PIN: %%CONFERENCEID%%</p>
<p style="margin:0">&nbsp;</p>
%%IF_MIXED_END%%
<p style="margin:0"><b>On your smartphone:</b> Download the <a href="https://play.google.com/store/apps/details?id=org.tcx.webmeeting" target="_blank">Android</a> or <a href="https://itunes.apple.com/app/3cx-webmeeting/id1039756959" target="_blank">iOS</a> app and click on the meeting link to join.</p>
<p style="margin:0">&nbsp;</p>
%%IF_ORGANIZER_START%%
<p style="margin:0">Share this link to invite other participants </p>
<p style="margin:0"><a href="%%OPENLINK%%" target="_blank">%%OPENLINK%%</a></p>
<p style="margin:0">&nbsp;</p>
%%IF_ORGANIZER_END%%

<p style="margin:0">See more <a href="https://www.3cx.com/user-manual/" target="_blank">tips and how-to's</a>
</p>
</div>
</body>
</html>
 
Have you been modifying the email templates?
Hello kieferschild,

Yes, we do use custom templates. Can someone send us the original "MAILTEMPLATE_WEBMEETINGREMINDER_DEFAULT" to test it?
 
Code:
<?xml version="1.0" encoding="utf-8"?>
<template>
<from_display_name>%%ORGANIZERNAME%%</from_display_name>
<subject>Reminder: %%MEETINGTITLE%%, is due to start in an hour</subject>
<body>
<![CDATA[
<html>
<head>
<style type="text/css">
html,body,div,span,applet,object,iframe,h1,h2,h3,h4,h5,h6,p,blockquote,pre,a,abbr,acronym,address,big,cite,code,del,dfn,em,img,ins,kbd,q,s,samp,small,strike,strong,sub,sup,tt,var,b,u,i,center,dl,dt,dd,ol,ul,li,fieldset,form,label,legend,table,caption,tbody,tfoot,thead,tr,th,td,article,aside,canvas,details,embed,figure,figcaption,footer,header,hgroup,menu,nav,output,ruby,section,summary,time,mark,audio,video {   
  margin: 0;
    padding: 0;
    border: 0;
    font-size: 100%;
    vertical-align: baseline;
}
article,aside,details,figcaption,figure,footer,header,hgroup,menu,nav,section {
    display: block;
}
body {
    line-height: 1.2em;
    margin: 10px;
}
ol,ul {
    list-style: none;
}
a {
  color: #007bc7;
  text-decoration: underline;
}
blockquote,q {
    quotes: none;
}
blockquote:before,blockquote:after,q:before,q:after {
    content: none;
}
table {
    border-collapse: collapse;
    border-spacing: 0;
}
</style>
</head>
<body style="line-height:1.2em">
<div style="height: auto; max-width: 600px; width:auto;">
<p style="margin:0">Dear %%PARTICIPANTNAME%%,</p>
<p style="margin:0">&nbsp;</p>
<p style="margin:0">Your meeting,%%MEETINGTITLE%%, is due to start in one hour.</p>
<p style="margin:0">&nbsp;</p>
%%IF_MEETING_NOTES_START%%
<p style="margin:0">Meeting Notes: %%NOTES%%</p>
<p style="margin:0">&nbsp;</p>
%%IF_MEETING_NOTES_END%% 
<p style="margin:0"><b>Joining info:</b> <a href="%%JOINURL%%" target="_blank">%%JOINURL%%</a> - from Chrome or Firefox.</p>
%%IF_MIXED_START%%
%%IF_EXTERNALNUMBER_PRESENT_START%%
<p style="margin:0">Or dial %%EXTERNALNUMBER%%, PIN: %%CONFERENCEID%%</p>
%%IF_EXTERNALNUMBER_PRESENT_END%%
<p style="margin:0">Or dial: %%INTERNALNUMBER%% from your extension and enter the PIN: %%CONFERENCEID%%</p>
<p style="margin:0">&nbsp;</p>
%%IF_MIXED_END%%
<p style="margin:0"><b>On your smartphone:</b> Download the <a href="https://play.google.com/store/apps/details?id=org.tcx.webmeeting" target="_blank">Android</a> or <a href="https://itunes.apple.com/app/3cx-webmeeting/id1039756959" target="_blank">iOS</a> app and click on the meeting link to join.</p>
<p style="margin:0">&nbsp;</p>
%%IF_ORGANIZER_START%%
<p style="margin:0">Share this link to invite other participants </p>
<p style="margin:0"><a href="%%OPENLINK%%" target="_blank">%%OPENLINK%%</a></p>
<p style="margin:0">&nbsp;</p>
%%IF_ORGANIZER_END%%

<p style="margin:0">See more <a href="https://www.3cx.com/user-manual/" target="_blank">tips and how-to's</a>
</p>
</div>
</body>
</html>
]]>
</body>
</template>
 
Thank you for sending the original templates but they do not seem to work either.
 
It seems that the 3cx team took action and solved it!
The fix should be in the latest update: 3CX Version 16, Update 6a, Build 16.0.6.655 September 2020
 
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