WebClient contact name

[Luca Porta]

I upgraded to V18 in the past few weeks, I noticed a major problem in the WebClient.

The configuration is as follows: CRM integration for contacts with MsSQL DB (always query).
Problem: both for outgoing or incoming calls the contact name is not shown (both in the Dialer and in the panel) followed by the number but only the telephone number dialed. In who speaks the number is dialed manually or dialed by contacts

At the end of the call, however, if I go to the Calls tab (or in the recordings) I find the name of the contact followed by the telephone number

However, this problem does not arise in the use of Windows App which works perfectly.

 

[Evolute IT]

I upgraded to V18 in the past few weeks, I noticed a major problem in the WebClient.

The configuration is as follows: CRM integration for contacts with MsSQL DB (always query).
Problem: both for outgoing or incoming calls the contact name is not shown (both in the Dialer and in the panel) followed by the number but only the telephone number dialed. In who speaks the number is dialed manually or dialed by contacts

At the end of the call, however, if I go to the Calls tab (or in the recordings) I find the name of the contact followed by the telephone number

However, this problem does not arise in the use of Windows App which works perfectly.

What's the setting in Advanced > Contacts > Options > Match? Is it Match Exactly or X number of digits?

 

[Luca Porta]

What's the setting in Advanced > Contacts > Options > Match? Is it Match Exactly or X number of digits?

6 number of digits

The problem arises only on the WebClient.

 

[Evolute IT]

6 number of digits

The problem arises only on the WebClient.

What do you mean "only on the Webclient"? The DesktopApp shows the right name?

And 6-digits rarely works correctly.

 

[Luca Porta]

What do you mean "only on the Webclient"? The DesktopApp shows the right name?

And 6-digits rarely works correctly.

Exactly!
On Windows App (legacy) it is shown correctly. At the end of the call, the name also appears in the records and in the list of outgoing calls!
6-digits has always worked with V16

 

[Evolute IT]

6-digits has always worked with V16

Yeah but there's a bug in v18 U2 that affects the CRM integration. It was fixed in U3 and I wonder if it has anything to do with this.

 

[Luca Porta]

unfortunately I am in production. as soon as the stable version is released I check