Webclient integration, custom URL

[simnol003]

Hello, i was wondering if there is any way to use other variables than %CallerNumber% and %CallerDisplayName% ? I need to open a new tab for every call i recieve and would need to have :
- extension called
- number dialed

There is no database or crm for the service i'm trying to use, and i'm looking for a solution.
Thanks !

 

[edossantos]

This is something that you will specify on each extension (Web Client configuration), so the extension number is something that you will know in advance, and you can hardcode as part of the URL. Regarding the dialed number, that's not available.

 

[VoIPTools]

To collect this additional information, you will have to subscribe to events using the 3CX Call Control API, or build a 3CX Phone for Windows plugin. Unfortunately, neither option is encouraged these days. I assume this has something to do with the announced new Gateway service that will likely show up in V18 update 1 or 2. Rumor is that V18 will be released in 3rd Quarter of this year, so Update 1 or 2 might not be until December timeframe? That is all just speculation on my part.

If you need to do something today, we can offer a couple of options. One might be our 3CX Wrap-up Codes tool which pops a dialog with every call where you can disposition the call. It also captures the number dialed, the date/time, duration, who answered, caller ID name and number, your notes about the call and the recording file. Since you don't have a CRM, this might be a basic option for you since this information is all saved in a database.

The other option requires some programming expertise, but we do have a documented REST/SignalR API you can use to subscribe to real-time events.