WebClient Integration

[Simone Rota]

Hi,
We are testing the integration with the WebClient.
When calls arrive, the web page is opened from time to time. If I install the Chrome Extension it always seems to work. Is it possible to fix it without installing extensions?

Thanks
Simone Rota

 

[edossantos]

The behaviour should be the same. First, ensure that a contact is being matched. Do you see the caller's name and contact button when you receive the call in the Web Client?


Can you check if the browser is blocking popups?

 

[Simone Rota]

Shouldn't it work even without recognizing the number?
Without Extension it works once and not, with the same number and the same browser

 

[edossantos]

I'm not sure to understand. Are you using a CRM integration? Do you mean that the contact popup is not happening? You need a matching contact to get a popup....

 

[Simone Rota]

No CRM Integrazion.

WebCliente, Settings, Integration
"Automatically launch a custom contact URL using variables"

 

[edossantos]

Are you configuring it to launch the page on ringing or when the call is connected? Maybe you've configured the second case, and you don't get the popup because the call has not been answered yet?