Solved Webclient not able to answer calls

[greychain]

I am using the webclient.

I have exited out of the 3CX phone client and notice my presence/status information disappears from the webclient people list.

I logged out of the webclient and logged back in again to ensure I'm using the correct credentials. I am.

I can see other peoples status. In the contact list I can use the CRM button.

In the admin console I can see the extension is not registered.

When trying to make a call from webclient/extension I get. Failed to Call.

When making an incoming call I get routed direct to leave a voicemail.

I have tested this on a different computer with a different extension. Same results

 

[scottcalcp]

We have been having the same issue. Our macOS users use the web client on Chrome and have had issues answering calls. We have just installed the v16 macOS app to temporily resolve the issue. I can no longer find a link to download this app. Hopefully 3cx can resolve this issue. Unfortunately this poses the question can we live without a native macOS app?

 

[luckystrikes]

Just had this happen on a client side - I had to remove the Chrome Plugin + Reload Chrome and it worked immediately. Added the Chrome plugin and we are back in business. Latest PBX with latest hotfix Ugh... I am so tired of constantly chasing to fix chrome

@Constantinos Constantinou

 

[Cytranic]

Chiming in here as well. We have about 100 people working from home, and 10% of them have issues answering calls at any given time. On the latest version of 3CX. Mac clients seem to have it worse, but it effects Windows clients as well.

 

[aberry]

Seems to be any call that we place outgoing through the webclient has no audio.

 

[JohnS_3CX]

I am using the webclient.

I have exited out of the 3CX phone client and notice my presence/status information disappears from the webclient people list.

You mean you were logged into the Windows app and the Webclient at the same time with the same extension, and once the Windows app was shut down, you saw yourself disappear from the webclient? (top left extension in the People tab)

We will need to know:

Your exact PBX version (ie. 16.0.6.641 on Debian/Windows)
Your exact browser version (ie Chrome 85.0.4183.102)

 

[greychain]

Yes. Since then I have re-installed 3CX from scratch. Now the webclient is registering correctly

 

[JohnS_3CX]

@greychain Thanks, if you notice it happening again please let us know and we can take a look.

For anyone else who specifically has the issue of the webclient being unregistered please state your exact PBX and browser version, otherwise if you have an issue of a different nature you can open a new thread. Read this before opening a new thread please so we can have the correct information
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/