Where can I look to see if a user with "perform operations" has transferred calls from the panel?
Client has a few call examples of calls transferring from one queue to another with no explanation. Unrelated queues, no routing configured between them. Abandoned report, for example, shows a call in queue 8001 with 15 min max wait, abandoned at 00:11:27. Call log shows queue 8001 replaced by queue 8010.
Thanks.
Client has a few call examples of calls transferring from one queue to another with no explanation. Unrelated queues, no routing configured between them. Abandoned report, for example, shows a call in queue 8001 with 15 min max wait, abandoned at 00:11:27. Call log shows queue 8001 replaced by queue 8010.
Thanks.
