WebClient Settings Greetings "Default"

[rc179]

You can set 6 different greetings and 5 of them match status settings, but what is "Default" for? What status corresponds to this?

 

[NicholasP_3CX]

Thats the default greeting if the 5 profiles do not have a custom greeting defined.

 

[rc179]

Thats the default greeting if the 5 profiles do not have a custom greeting defined.

This is confusing. When a new user logs on to the webclient their status is "Available" and that greeting says "Play Default", so it makes sense that what will be played is the system default.

But "Default" also says "Play Default" and there is no way to set a status of Default so this would never matter.

Or are you saying, if you change "Default" to a new greeting, the other statuses, which say "Play Default" will now play what is loaded in "Default"? And what's the point of this, you can just put that new greeting under "Available", which is what the system plays as a default anyway.

Keep in mind, this is the feedback I'm getting from the users, they don't understand the purpose of the "Default" status greeting when they can't set that status. I basically tell them to ignore it, but that doesn't exactly make 3CX look good.

 

[NicholasP_3CX]

You can change the "Default Message".
"Play Default" is the default message of our system prompts.

But you can define a DEFAULT prompt which is customised and will play for all the profiles if you do not define a specific prompt for each status.

The Default prompt is the one which you can record from the Voicemail tab of the extension settings
The prompts for each of the 5 other profiles is the one which you can record from the Forwarding rules tab for the profiles individually.

Basic - Voicemail



Intermediate - Forwarding rules

 

[NicholasP_3CX]

Keep in mind, this is the feedback I'm getting from the users, they don't understand the purpose of the "Default" status greeting when they can't set that status. I basically tell them to ignore it, but that doesn't exactly make 3CX look good.

We give options!

What do you want to define as the default message? use the default tab. Some people dont like the default message, so they change it.
What do you want to define per profile? This gives the option to customise messages

Available. You are busy at the moment.
Away. When you go for lunch
DND: You are at home after a long day in the office

Plus the other two customisable profiles.

How does that not make us look good?