Webclient with Polycom VXX410

[neville]

Will the WebClient control the Polycom VXX series of phones? If not, is there any plans for this to work in the future? I am testing with a VXX410 and it does not show up under the phone setting on the webclient. I just wanted to make sure I did not have some other issue.

I am running in a hosted environment using SBC. Everything else seems to work great, including park, announced transfer, BLF's, etc.

A lot of potential clients have these hosted on other solutions and it would be a good option and sales talking point to get them to move to 3CX.

 

[cobaltit]

I don't see anything definitive but when I search for VVX and CSTA I see references in the 5.8 software release notes. So the phone needs to support CSTA for it to work in the web client. So 3CX will need to be using/supporting that firmware level for this to work. They recently added SBC support so it does look like progress is being made but I wouldn't hold my breath.

 

[eddv123]

Last time I tested this functionality with Polycom there was only the functionality of "Make Call" - call is made and "calls" the phone for approval before call is placed.

Since "preferred" features are now being added for Polycom I guess it is only a matter of time but I would double check your firmware of the phone and if out of data have a re-test and if that fails check and add on the Ideas site if a string is not present.

 

[YiannisH_3CX]

Hello @neville

Please note that Polycom devices are not yet supported for CSTA support so they will not show up in the web client as an available device for control. I would recommend posting this as a feature request to our ideas section of the forum https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.

 

[neville]

Thanks to all. That is what I thought, but wanted to doublecheck.

 

[YiannisH_3CX]

Glad we could assist