WebMeeting recording does not work

[Michael Segner]

After terminating the WebMeetings should receive an e-mail with the recording.
This e-mail does not come. Also under "Recordings" is nothing to be found.

 

[LeonidasG_3CX]

-Go to your PBX's Settings > Email > SMTP server. Verify that these settings are correct and that the "Test" button works and that you receive a test e-mail when pressed.
-Verify that the extension for which you're having a meeting for actually has an e-mail and that this e-mail is correct.
-Send Welcome e-mails, verify that these actually go through to the expected e-mails.
-Make sure the PBX has port 5001 open to the outside world
-Make sure that you have a valid certificate for the PBX. Expired or self signed certificates are invalid.

Once the above conditions are met, you'l be able to receive and send e-mails in general on your PBX, not only for WebMeeting.

 

[Michael Segner]

The e-mail settings are correct, I can send Welcom e-mails. Only the e-mails from WebMeeting does not work and you can also find no record

 

[LeonidasG_3CX]

-Port 5001 is open on your PBX?
-Your certificate is self signed?

 

[Michael Segner]

Port 5001 is open.
The certificate is not self signed and valid.

 

[LeonidasG_3CX]

I've sent you a PM