WebRTC line is not registered

[tOMPSON]

Hi

we are trying to use 3CX only via Web Client Softphone by using the Chome Extension on mac OS.

With this we are experiencing the problem that while the extension and the #webclient look like everything is normal they can not receive or make calls. When we try to make a call we get the error message:

WebRTC line is not registered

There is no way to get the WebRTC client working again - changing, the availability status, not even logging out and in again in the webclient. Only closing the Chrome browser and starting it again fixes it. But this is no viable workaround, we are using Chrome for support and have multiple tabs with chats and email communications open at the same time, restarting the browser multiple times a week is not a solution.

 

[Constantinos Constantinou]

What I would suggest is to proceed and open a support ticket to investigate it further. By opening a support ticket, will help us in collecting all the necessary information.

Thank you.

 

[3cx_boatmn810]

How do I open a support ticket direct with 3cx ? My reseller is not really my reseller type of thing.

 

[Constantinos Constantinou]

Hello @3cx_boatmn810 please login to your customer portal and from there you can open a support ticket.

 

[Andrew Stewart]

One of my users (but only one so far is now having the same "WebRTC line is not registered" issue with Chrome (but running on Windows 10). It used to work fine for him, stopped working on Friday. I am not aware of any changes to his laptop configuration that could have had an impact. The Edge version does work fine for him, but it is not the preferred browser. The 3CX system is set for automatic updates at present. Is there a proper fix for this?