Solved weird issue password changed gigaset N670 IP Pro after provisioning

[4thiery]

Hi

tried to autoprovision my N670IP with firmware V2.26.0 (V2.26.0+build.fafc63f) behind the windows OS 3CX version 16.0.4.493 ( latest stable version)
Docs I've read :
https://teamwork.gigaset.com/gigawiki/display/GPPPO/3CX

I was several times locked out after autoprovisioning N670IP ; couldn't login afterwards
had to reset basestation N670IP each time ,

Initially I thought that very strong passwords weren't well saved well but finally with trial and error ,I found that login issue only accured after autoprovisioning of the gigaset

I follow this guide/URL: https://www.3cx.com/sip-phones/gigaset-n670-n870/
actually it seems the same as https://teamwork.gigaset.com/gigawiki/pages/viewpage.action?pageId=874939536
so this doesn't work as I can't afwards not login gigaset manager url

the same for https://teamwork.gigaset.com/gigawiki/pages/viewpage.action?pageId=874939509

where I even downloaded the last auto-provisioning templates from
https://teamwork.gigaset.com/gigawiki/display/GPPPO/FAQ+3CX+-+Auto-provisioning+templates

so finally I did this setup 3times and each time I found that the admin password of the gigaset was changed to the password in the provisioning script

I think the reason is in the provisioning script that is copied to gigaset N670 to update the extensions


<provisioning version="1.1" productID="e2">
<script/>
<nvm>
<!-- 15:39 04-March-2019 -->
<oper name="DeleteNotProvisionedHS"/>
<!-- Change the DECT settings to EUROPE -->
<param name="DmGlobal.0.SystemRegDomain" value="EUR"/>
<!-- Change the default Password -->
<param name="WebUIAccounts.1.Password" value="xxxxxxxxx"/> (I replaced the password with xxxxxx)

Any suggestion or is this really a bug ?

 

[craigreilly]

Is the password hardcoded in the script? OR is it like an extension and has the password under the provisioning tab?

 

[4thiery]

No, this password was entered in admin zone for 3CX server but passed into the provisioningscript , I guess the wrong variable has been justed as I tried this 3 times by starting from scratch and having always the same issue

 

[JohnS_3CX]

Hi @4thiery

For DECT devices, your PBX will auto provision it for you and you can find it here:

 

[JohnS_3CX]

If you still have trouble I would suggest to delete the DECT device from the list, and add it again.

This should generate a new compliant password.

Then reset and reprovision your N670.

It should take this new password and you should be able to login successfully afterwards.

 

[4thiery]

I'm sorry,
I've overlooked that part, as I'm mainly looked at the https://www.3cx.com/sip-phones/gigaset-n670-n870/ documentation.
I wasn't aware , so looking silly now
Thanks a lot
great support

 

[JohnS_3CX]

No problem, that's what the forum is for!

Glad to assist