Welcome email not being delivered (or sent?)

[orange2]

We don't have access to the domain's mail logs, but a manual instruction to send Welcome email for an extension is not delivering the email. Is this process logged in 3CX? Any other ideas why it isn't delivered?
Thanks

 

[Saqqara]

Do other emails work ?

Is the email address correct, checked junk folder

 

[cobaltit]

3CX version? Which SMTP server?

 

[AWS2P]

Hi,
Out of welcome email, do you receive other email notifications from PBX? if so, we can think SMTP is running fine on PBX and if there's no syntax error in user email adress probably this is a client destination mail adress problem , perhaps a mail server filtering strongly set or false positive spam.....

 

[orange2]

All other alerts seem to work. It is v16.latest sending via a hosted exchange smtp server. Welcome emails to other mailboxes in same domain are fine. Nothing in Spam at user's end. Email address is good, and other email flows fine to her inbox.

 

[cobaltit]

And this is why you use the 3CX SMTP server . Otherwise you need to debug on the receiving end and see what the Exchange logs say.

 

[ArtR]

I just had this and found if you use the 3CX SMTP server, if it gets a bounce it will no longer attempt that email. Now that was for the 3CX SMTP server so not sure why its not working for your own hosting, unless they do some background security list that affects both ways..?
So, update one of your users to your own email and resend the email, see if you get it..

And/or switch to 3CX SMTP while you test?

I had sent a support request so let me go see if this has been fixed for our instance.

a.

 

[JohnS_3CX]

Hi ArtR

This will happen on our SMTP server, not on the PBX.

So technically if you then switch to your own SMTP the Welcome Email will be re-sent