Welcome email not being sent for one user

[bluestreak]

My client is running 3CX V18, when I send the welcome email to each user it makes to them. However I have one that doesn't and its the same domain and the user is getting other emails.

I do have a SPAM filter in place and 3CX is approved. I see all the emails for each user expect this one which seems as though it would be 3CX SMTP servers.

I have changed the address, and it works but I need it to go to this specific user. Who can check this at 3CX?

 

[cobaltit]

Easiest thing to do is make an alias for that user and send it to that. Wait the week for the email to fall off the blacklist and then you can change it. We actually have one user who was like that for a little over a year as we ran into the same issue when testing 3CX SMTP and then forgot to change it when we moved off.

 

[bluestreak]

Easiest thing to do is make an alias for that user and send it to that. Wait the week for the email to fall off the blacklist and then you can change it. We actually have one user who was like that for a little over a year as we ran into the same issue when testing 3CX SMTP and then forgot to change it when we moved off.

Ok, I did see that the initial email did get sent. So I will go that route for now. Thanks