Welcome email not sent to some extensions

[craigreilly]

maintenance != support.
Maintenance allows upgrades
Support gives access to 3cx Engineers to help fix issues that can not be worked thru online.

 

[Flash99]

As far as I understand this If it can't be worked thru online this probably means 3CX bug so I don't really get the idea where we suppose to pay on top of our maintenance fees another payment for 3CX to fix own bugs

 

[Flash99]

In case someone else is having the same issue here is the resolution
Reseller had no idea how to fix this problem so we paid for a ticket with 3CX support
The problem is empty field in "Click to Call/ Click to Meet". If its empty 3CX is not sending Welcome emails. Unfortunately its no a mandatory field so its a very annoying problem

 

[craigreilly]

wow!

 

[YiannisH_3CX]

In case someone else is having the same issue here is the resolution
Reseller had no idea how to fix this problem so we paid for a ticket with 3CX support
The problem is empty field in "Click to Call/ Click to Meet". If its empty 3CX is not sending Welcome emails. Unfortunately its no a mandatory field so its a very annoying problem

Glad to see the issue has been resolved however you should be able to send a welcome email if the "Click to Call/ Click to Meet" field is empty. Do you happen to have a custom welcome email template?

 

[Flash99]

Yes a custom template
But very basic and without any "Click to Call/ Click to Meet" info

 

[YiannisH_3CX]

I think that a variable is missing from the custom template which causes the issue. Try reverting back to the original welcome email template and see if that resolves the issue.