Welcome Emails not sending correctly

[jaccreech]

When I select an extension and send the welcome email it does not attach the config file for the windows client and does not add the QR code to the email and the pdf that it attaches when you try to open it it says this file cannot be previewed because it is corrupted.

When I open the welcome email template it shows and error on line 75 named entity expected. Got none. This is the default template and I have not changed it. This seemed to happen after the last updated it also looks like it changes the template as it has removed the link to download the Windows client.

Any help will be greatly appreciated.

 

[jaccreech]

Here is what the email looks like no QR code and no config file.

 

[jaccreech]

So by accident, I figured out what the problem was.

The issue was with it attaching the get_started_with_3cx_DEFAULT.pdf that it sends in the welcome email.

So I deleted the file from the 3CX server and the emails started sending correctly.

Since this pdf is not of great importance to me and there are links in the email to take them to the same thing on the web no big deal.

But to 3CX there is an issue with this and really no indication of what the issues are in the error logs. If I had not been trying to strip the email down to bear minimu I would have never found what the issues were.