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[gluetome]

We receive a phone call, and play an intro message and advise the caller that the next receptionist will answer the call. If it can't be answered in 30 seconds, is there a way to play another message telling the caller to continue to hold?

 

[YiannisH_3CX]

Hello @gluetome

What is your call flow exactly? How do inform the caller to wait? Is the call answered initially via a digital receptionist and then transferred to an actual receptionist? Or are you using a queue or ring group?

 

[gluetome]

The call is answered by digital receptionist and a message is played followed by on hold 3cx default music. I want to play a second message saying that we are aware you are in a que and we will answer the call asap while the caller is on hold