Solved Welcome to the 3CX Management Console

[Paul Courtemanche]

For some reason, I cannot access the 3CX Management Console to configure a new SIP and DID. I entered the password, like I have done just last week and it's say it's the wrong user name or password. I didn't change anything last week. Just wanted to look at the dashboard and view a few options that I was hoping it had, then logged out.

How do I reset the password on the server to get access to the management console? It's a, on premise server with the Linux version of 3CX as a VM.

Paul

 

[Saqqara]

Enter the password incorrect two or three times and you will get a password reset option

 

[Paul Courtemanche]

I did that and this is all I got.

Welcome to the 3CX Management Console

Login access denied. Too many incorrect login attempts. Try later or contact the Administrator.

 

[TBWD]

At this point, you will need to access the console from a different ip address or wait until the block is removed.

 

[Paul Courtemanche]

Going to another IP may not help, It may be that I forgot the correct password and I have no access to reset it. I only created 1 account when I set it up, I didn't have time to add more, due to the fact that I had left the state for a week.

Unless there is a way to access the Linux shell to access 3CX and change the password, I'm out of luck and no way to use the PBX.

 

[cobaltit]

There is a way. Check your PM

 

[Paul Courtemanche]

OK, I have access once again. Thanks everyone. I got a fast response (within the hour of posting) and very pleased with the solution.

Thanks

Paul

 

[american10]

For anyone else reading this, you can simply connect to any of the many VPN services out there to get your IP address changed and login again.

 

[YiannisH_3CX]

For anyone else reading this, once you input your password wrong twice you will be presented the option for sending the admin the password. If the option is not presented then that means you are using the wrong administrator username.