Solved Welltech ATA172 Plus - Provisioning Issues

[Michael Menor]

Hi everyone,
We're trying to setup a Welltech ATA172 Plus on 3CX V15 and I followed this guide, but I'm not able to see it listed as a phone after I complete the setup. When I log into the ATA itself, it shows the following in the Status Log:
Index Message
0 <2017-02-16 12:15>Stop searching Configured file!
1 <2017-02-16 12:15>Get file Fail!!!
2 <2017-02-16 12:15>HTTP Get file...
3 <2017-02-16 12:15>Get file Fail!!!
4 <2017-02-16 12:15>HTTP Get file...
5 <2017-02-16 12:15>Get file Fail!!!
6 <2017-02-16 12:15>HTTP Get file...
7 <2017-02-16 12:15>Boot reason : web_reboot
8 <2017-02-16 12:15>Get file Fail!!!
9 <2017-02-16 12:15>HTTP Get file...
10 <2017-02-16 12:15>Get file Fail!!!
11 <2017-02-16 12:15>HTTP Get file...
12 <2017-02-16 12:15>Server = [PBX IP], FileName = 0001A[MAC].dat
13 <2017-02-16 12:15>Get Time from SNTP server, Succeed!

I searched through the 3CX Forum and found this thread to manually create the .DAT file that the ATA is looking for, but that didn't help either..

I've opened a case with 3CX Support (pending a response), but I figured I'd reach out to the Community for insight.

I've attached screenshots of the Status Page and Provisioning Page.

 

[YiannisH_3CX]

Hello @Michael Menor

Have you populated both extensions when configuring the device as shown in step 3? If not please do and try again. If you do not need a second extension then add dummy for test.

 

[Michael Menor]

@YiannisH_3CX Assigning a second extension to the ATA worked. I think you guys need to revise your guide to include this: "Two extensions are required. Even if the second extension is a 'dummy' account"

Thank you

 

[YiannisH_3CX]

Glad to hear this worked. This is actually a bug that it has been addressed for SP5 which is currently on beta testing.

 

[Michael Menor]

@YiannisH_3CX After being provisioned, what is the username and password for the ATA172 changed to? I'm not able to log into the ATA with the default credentials: root / test

 

[YiannisH_3CX]

In SP4 we don not provision a password for FXS/DECT devices so it should still be the default. Unless you downloaded the templates intended for SP5 (in sp5 passwords will be provisioned for FXS/DECT devices). In that case the password should be %%DEVICE_PASSWORD%%
as there is no password set in the management console for the template to replace the value with. Try it and provide us with a feedback