What are the possibility to get the extension number based on who pickedup the call? (Vtiger with 3cx)

[itj-CRM]

Hi All,
Currently I am able to make calls good with 3cx and adding call journal records in CRM. and currently in CRM by default call journal record assigned to admin. we want to assign this call journal record to the user who picked up the call.

what are the possibility to get this user information?
Any suggestions would be helpful.
I guess if we get the extension number of end user who picked the call in call journal (extension parameter) then we will match with CRM user extension and mapp the correct user.

If somebody have any suggestions, please help on this.

Thanks in advance.

 

[edossantos]

If you use 3CX v18 Update 2, the integration with Vtiger searches the Vtiger agent having the email address configured for the 3CX extension. If this can't be found, the call is logged for the administrator. Please check if you're running this 3CX version.