Solved What happens after my 1st year trial ends?

[Fred2k]

My 3CX first year Standard Annual license is about to expire. I had previously understood that when this happens, the only difference is that you drop from 16 SC to 4 SC which is sufficient for my usage.

But I just got an email from 3CX saying that I will also lose my FQDN and won't be able to update 3CX unless I switch to a paid maintenance license. Is this correct? The FQDN isn't a big problem, but not being able to update might be.

I checked here but it doesn't say anything about if you're entitled to updates or not. Here's what's on my license page:

Product	Standard Annual
Version Number	15.5.15502
License Expires	10/22/2019 7:59:35 PM
Support
Maintenance	10/22/2019 7:59:35 PM
Number of Simultaneous Calls	16

Basically I want to know what happens if I don't do anything by 10/22/19

 

[JohnS_3CX]

Hi Fred,

Is this a free key or a commercial key?

 

[Evolute IT]

My 3CX first year Standard Annual license is about to expire. I had previously understood that when this happens, the only difference is that you drop from 16 SC to 4 SC which is sufficient for my usage.

But I just got an email from 3CX saying that I will also lose my FQDN and won't be able to update 3CX unless I switch to a paid maintenance license. Is this correct? The FQDN isn't a big problem, but not being able to update might be.

I checked here but it doesn't say anything about if you're entitled to updates or not. Here's what's on my license page:

Product	Standard Annual
Version Number	15.5.15502
License Expires	10/22/2019 7:59:35 PM
Support
Maintenance	10/22/2019 7:59:35 PM
Number of Simultaneous Calls	16

Basically I want to know what happens if I don't do anything by 10/22/19

You won't lose anything unless you have a Paid license to renew.

Free version will revert back to 4SC automatically.

Yes, we receive warnings but you can ignore them (unless you paid before).

 

[Fred2k]

Thanks for the responses. I don't remember the description of the download (it was a year ago) but I haven't paid anything so far so would assume it's the free key.

So I definitely won't lose my FQDN then? Because it doesn't look like I can't change it after installation.

 

[JohnS_3CX]

Hi Fred,

You should be fine then, the PBX will become Standard 4SC.

Those who have V16 free edition will be downgraded to Standard 8SC

 

[Fred2k]

Ok thanks, will leave it and hope for the best!

That email is pretty misleading if this is the case.

 

[Fred2k]

Hello again. So after the initial expiry date of 22nd Oct, everything went as you said it would, it dropped to 4SC and everything kept working. But I've just had another email 2 days ago saying:

"Your license will expire on 01/01/2020 00:00:00 (+00:00). Features will be disabled unless you renew the license"

This seems strange.. why would it expire again 2 and a bit months after the 1st year automatic renewal?

 

[Alphabetic]

Could be grace period incase you accidentally forget to renew?

 

[Fred2k]

I don't think so, because the date has changed.

 

[JohnS_3CX]

Hi Fred,

If this was a free key you can ignore the message. The maintenance will auto-renew

 

[StefanW]

if you refresh the key, do you see an exp date of 31.12.2022?

 

[Fred2k]

StefanW - Yes

 

[StefanW]

well, then all is sorted, enjoy our Free Tier!