Solved What happens with the ring time when Polling Strategy is set to 'all agents'

[Andrew S.]

I'm kind of new to the 3cx system and this is probably a stupid question, but what happens when the polling strategy is set to 'all agents' when I have the ring time set for example to 10 seconds?

Is this setting ignored and callers are then still in queue until the Maximum Queue Wait Time has elapsed?

Thank you,

 

[AWS2P]

callers stay ringing until DNA is reached , then call follows DNA settings

 

[YiannisH_3CX]

Hello @Schuy

The setting is not ignored by the queue manager. The Queue will still poll agents for 10 second intervals even if the polling strategy is set to ring all. But yes the callers will stay in queue until the maximum queue time has elapsed.

 

[Andrew S.]

Thank you for the clarification, much appreciated.