When caller is put on hold, call is dropped as soon as "Resume" is clicked

[TonyLoftus]

Hello,

A customer has reported an issue which I have also replicated on our own system. Both using the desktop app.

1, External call comes in and is answered
2, call is put on hold using the desktop app
3, click resume, call gets immediately dropped

Customer's system was on v18 update 6, I updated that to 7 but no fix. Our own system was already running the latest version so I wasn't overly hopeful of a fix. Both our systems are on premise and using Linux. Besides updating to the latest versions of 3cx, I haven't changed anything else. I haven't tried reinstalling the app yet, but might look at doing that sometime to see if that makes any difference. Anyone else having this issue or able to replicate it?

 

[SweetAction]

Using a Jabra 930 device with headset integration turned on?

 

[TonyLoftus]

Using a Jabra 930 device with headset integration turned on?

Mines a 9470, the site in question has all Jabra headsets. Unsure of exact model but will either be the same as mine or very close. Yes they're running headset integration, all have the Jabra software in the system tray.

Unsure of what software the customer is running exactly but mine reports:
Headset firmware 4.7.0
Jabra Direct: 6.7.06902

 

[TonyLoftus]

have just noticed another thread, sorry I scrolled through the first page and didn't see anything. A google search uncovered a thread from early Feb. If I can delete this thread I will. Otherwise, mods welcome to lock. If anyone else stumbles upon this thread, refer:

https://www.3cx.com/community/threads/desktop-app-cutting-calls-when-taking-off-hold.118941/

 

[SweetAction]

As you discovered, there's a thread discussing it.