Solved When I correct the Mobile Number, it reverts back

[johnlane2019]

I typed in the wrong mobile number for an extension on the 3CX management console. When I correct the mobile number and press OK, it corrects the mobile number but then periodically reverts back to the original wrong mobile number.

I deleted the extension (101) and re-created the extension (101) and entered the correct mobile number, but it still reverts back to the original wrong mobile number.

Since COVID, I have the phones forwarded to mobile so this is a kind of a big deal for me. How can I fix it?

 

[Vali_3CX]

Maybe's the user who changes back the mobile number via WebClient, maybe he doesn't want to be bothered on mobile or having its mobile known.

 

[johnlane2019]

Why would they change it to the typo? I don't think this is happening.

 

[Vali_3CX]

Apart from backup-restore, I'm not familiar with other ways of changing extension's data (but I'm not a "power PBX admin", I might be wrong)

 

[leejor]

Might this be a browser issue? Has it happened from one day to the next, or in one "sitting"?

 

[johnlane2019]

No, it's been several days. I change it every morning.

 

[Vali_3CX]

What phone is connected to his extension, do you know? Hardphone, webclient, Android, Windows, iPhone, Mac?

 

[Vali_3CX]

It would be good to know, because now it comes in my mind that technically can be another way to "achieve" the issue you describe...

 

[johnlane2019]

Yealink T46G

 

[johnlane2019]

if it is a 3cx web client, how do I change it?

 

[SteveITS]

Do you have any sort of sync going on that might be updating the phone number from somewhere else?

 

[Evolute IT]

If you have Office 365 User Sync enabled, mobile number is taken from AD every night.

 

[johnlane2019]

Thank you ! Thank you! That;s it. I had it wrong in Office365.