when picking up - Erreur Could not start audio source

[Julien59100]

Hello,

I begin on 3CX, I have chosen the 3CX hebergement solution with one trunk SIP open IP for my test.
My Trunk is correctly identify on my 3CX console, it's my default route for outgoing call.
I created my rules for incoming call and outgoing call.
My extension is affected on incoming and outgoing calls.
If I call my SDA 3CX from portable phone, my web extension ring but I get " Could not start audio source " .
When i compose a number on web extension for calling I also get " Could not start audio source " .
What's the problem please ?

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[JohnS_3CX]

Try to check the audio settings on your plugin, and also ensure that the webclient site has enough rights to use your microphone.

You might want to uninstall the plugin and troubleshoot the webclient directly first, and once you get that working you can go ahead and reinstall the chrome extension