When the Lead is deleted from the salesforce, I'm getting a window open in salesforce saying "Record not found".

[nkumar_CX3]

I have a two scenarios here, where I delete a Lead in the salesforce, now when the call came to the same number, there is page open in salesforce saying the "record not found" . but after that I delete the same record in the 3CX contacts, now there is nothing happening at the time of call coming. Is it the right scenario or I can do something by which the lead page can be opened.

I have othere scenario where I'm updating the phone number on Lead and when receive a call from the old number, nothing happend. I mean no salesforce lead page open at that time. Could somebody help me to avoid these scenarios or let me know that, deleting a lead or updating the phone number will not be the right scenario or we can do something to make it correct?

Thanks in advance.

 

[edossantos]

In the next update of 3CX we will change the way in which the contact lookup works, and how the Contact URL is sent to the Web Client. As a consequence, if you delete a lead in your CRM, or change a phone number, the appropriate record will be popped, if any. The Contact URL will not go through 3CX Contacts, so this will not be a problem anymore.

 

[nkumar_CX3]

Thanks edossantos, thanks a lot for updating on this.

 

[nkumar_CX3]

Hi @edossantos,

By when we can expect this functionality, i mean in which version we can get this resolved?

 

[edossantos]

It will be included in the next 3CX update. I can't tell when this will be released, but it shouldn't take long.

 

[nkumar_CX3]

Hi @edossantos, Thank you so much for the information.