When using CRM lookup existing contacts are erased from contact list

[greychain]

When using the CRM lookup I get the details of the current caller but all the existing contacts in 3CX contacts are cleared.

 

[edossantos]

Are you using a custom template? How many contacts do you have in 3CX Contacts? All of them are removed? Please elaborate a bit more, so we can better understand the issue.