Where can I go to tell if 3cx is hitting it's seat limit?

[ElementalWindX]

Where can I go to tell if 3cx is hitting it's seat limit?

 

[Evolute IT]

The exceeding callers would get a "License Limit Exceeded" message.

 

[ElementalWindX]

Guess this would be in the activity log?

 

[Saqqara]

You can configure the system to send an email when the license is reached

Settings - > Email Settings - Notifications

 

[cobaltit]

A simultaneous call tracking report is also on the roadmap for v18:

3CX V18 Alpha - A future proof Communications System

 

[Cjay]

...Or until the potential new report is available you could use something like CallSequitur which analyses your calls using the CDRs that can optionally be produced by 3CX. This will give you a live updating chart of the SIM call level (and more...), for example:


Details (documentation/downloads) are here.

 

[ChrisC_3CX]

Hey @ElementalWindX,

As @Saqqara mentioned, for now you can enable email notifications for when the License Limit is reached under Settings >> Email >> Notifications >> License Limit is reached. Whenever the max allowed sim call is reached, an email notification will be sent to the administrator email address of the 3CX PBX (email configured under Settings >> Email >> Notifications).

As @cobaltit already mentioned, a sim-call tracking report is currently in the workings for v18 as per our roadmap: https://www.3cx.com/blog/releases/roadmap-v18-alpha/

You could also keep an eye on the "Number of Calls in use" counter in the Dashboard >> under PBX Status, for a live view of the sim calls at any given moment.