where can I reformat incoming call information in V20?

[greychain]

Previously in V18 I could use different parts of the sip message to ensure the incoming numbers were shown correctly. How do I do this in V20?

To: 012xxxxxx<sip:[email protected]:5060> I need to show the To; part instead of the sip part to the agent currently it shows the 085 as the incoming number

 

[Alphabetic]

Do you not have "Reformat incoming our outgoing caller ID" under the "Options" tab of your trunk?

 

[NicholasP_3CX]

You would need to export the existing provider template



Do your modifications and then import your provider from the Templates page under the Advanced menu of 3CX.

 

[greychain]

Thanks, Will V20 go back to the drop down boxes in V18?

 

[NicholasP_3CX]

Not in the plans currently.

This types of question is difficult to answer as this is something that might change but we currently dont have more information.

 

[greychain]

Thanks, I'll give it a go.