Where does an abandoned call CDR record go?

[greychain]

Here is the call record for a call that was dropped by the caller whilst in the queue.

20/05/2021 10:43:49	Barry:012620441 (012620441)	IVR (8002)	00:00:07

Where would I find the CDR record for this if I am using Single file for every record config for CDR?

 

[ChrisC_3CX]

Since all information is in a single file, you could search through the cdr log and match the call's time and from number (from-no) field. To check why the call got terminated you could look at the "reason-terminated" field which may read "TerminatedBySrc" which means the caller ended the call.

Fore more on the 3CX CDR please cosnider checking our guide: https://www.3cx.com/docs/cdr-call-data-records/

 

[greychain]

Yes I've checked the guide and it doesn't differentiate between the data that is stored in the different modes and lumps them altogether as CDR logs, when clearly they are not.

But you've been putting a lot of effort in to answering all my question, so far and thanks.

 

[greychain]

While we're on the subject of CDR.

What is the difference between the two modes of service.

Which one provides the best data security?

If the connection between the monitoring server and 3CX is lost will 3CX keep the records until the monitoring server asks for them?

 

[ChrisC_3CX]

What is the difference between the two modes of service.

What each mode does is actually explained in our guide. Essentially, in Passive Socket mode, the 3CX PBX will be waiting for a connection on the specified IP and TCP port, and in Active Socket mode it will establish a connection on the specified IP and TCP Port.

Which one provides the best data security?

If the connection between the monitoring server and 3CX is lost will 3CX keep the records until the monitoring server asks for them?

Call Data is sent upon completion of every call, meaning that, for both cases, if the connection is lost, the call data for the calls completed during the time the connection was down will be lost.

 

[greychain]

Yeah I was quite surprised when I found a cheap retail PBX had the functionality when it would keep track of the records it had sent and start sending again when the receiving system was ready again.

Thought maybe 3CX might be able to to, which is why was hoping to use CDR files, which of course I cant.

 

[ChrisC_3CX]

When using the Active Socket mode, 3CX will attempt to reconnect approximately every 10 seconds, but yes, call data will not be saved to be sent when the connection is restored.

 

[Evolute IT]

Yeah I was quite surprised when I found a cheap retail PBX had the functionality when it would keep track of the records it had sent and start sending again when the receiving system was ready again.

Thought maybe 3CX might be able to to, which is why was hoping to use CDR files, which of course I cant.

Use the files, at least nothing is lost there.