Where does my CDR record go for a transferred call?

[greychain]

This is the call record for the call started at 10:29 . The call flow was IVR 8002 | typed in extension and got put through to 8100 | transferred to 0144.

How can I track the transfers?

I vaguely remember it might have included the chain previously in the call recording name.



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Here is my CDR config

 

[ChrisC_3CX]

If you check the CDR log you will find that the "reason-changed" field will be populated with a value of "ReplacedDst" and the "final-number" field will be populated with the number the call was transferred to.

This information should also be available in the chain field.

You might also want to consider having a look at our CDR guide here: https://www.3cx.com/docs/cdr-call-data-records/

 

[greychain]

Yes I think the confusion lies in the documentation. Which states "
3CX Phone System has an inbuilt CDR Service that is able to log phone calls including a record that can be saved to a file, or pushed to another application instantly via TCP.

The record contains various call details such as time, date, duration, source and destination numbers as well as the cost. 3CX goes a step further adding much more information such as call-types, call information, From and To names and final display names crucial when call transfers occur." confuses a CDR recording file with a CDR log file

 

[ChrisC_3CX]

I see, where the guide mentions "record" it is actually referring to an entry and not call recording.

Hope I've helped clear it up

 

[greychain]

Yes you certainly did.