Solved Where is call queue in v18

[jctec]

Hi everyone,

After updating to v18 the call queues button has dropped off and new ivr as well.

Maybe i am missing it but this is all i can see.
Any help would be amazing!!

 

[Evolute IT]

They should be on the left.

Do a Refresh License Information and also, do a Ctrl+Shift+R to refresh and clear cache.

Also make sure you're using the main administrator account as it seems you're not (missing settings blocks.)

 

[VasilisV_3CX]

Hi @jctec,

As Frederick mentioned, the call queue tab should appear on the left hand side as per the image below:



If you've refreshed the license information but are unable to locate it, let me know.

 

[jctec]

HEY, after reviewing what you have said nothing still shows up

 

[jctec]

Hi @jctec,

As Frederick mentioned, the call queue tab should appear on the left hand side as per the image below:

View attachment 23630

If you've refreshed the license information but are unable to locate it, let me know.

please see below as i still can not find anything

 

[Evolute IT]

please see below as i still can not find anything

Are you using the main administrator (big A upper-right) or an extension with admin rights?

 

[VasilisV_3CX]

I believe @Frederick Marcoux is correct. I escalated an extensions rights to allow Management Console access but unchecked the 'Phone System Administration' check box and was able to replicate what you're seeing:



Are you logging in using the username: admin (for example) or an extension number when logging in?

 

[jctec]

Thankyou so much guys you have saved my life

 

[VasilisV_3CX]

Glad to hear you'll live to fight another day @jctec If you need any more information or assistance, feel free to open a new thread!