Where is the SMS configuration in V18 update 5?

[amirnaor]

Hi
I just upgrade to update 5 and I cant find the SMS configuration - where is it?
My 3cx is hosted in AWS

 

[Charles_3CX]

SMS configuration in SP5 is through supported sip trunks. See the guide here: https://www.3cx.com/docs/manual/sms-text/

 

[amirnaor]

Grate, thanks for your reply - it works!!!

 

[Charles_3CX]

You are welcome, glad i could help

 

[FinanceThat]

Hi Charles, I do not see the sms in SIP trunk and I am using V18 Update 5 also I do not see office setting in the user client portal.

 

[Charles_3CX]

Not all sip trunk providers support SMS check the guide: https://www.3cx.com/docs/manual/sms-text/

 

[FinanceThat]

Thank you for your reply Charles, we were utilizing the sms feature with the existing sip trunk provider prior to the update to V18. Is this something you can assist us with or do we need to contact our Sip trunk provider?

 

[andytelco]

Hi For some reason it doesn't show for us, would that be because of our chosen sip provider

Not all sip trunk providers support SMS check the guide: https://www.3cx.com/docs/manual/sms-text/

 

[Charles_3CX]

Thank you for your reply Charles, we were utilizing the sms feature with the existing sip trunk provider prior to the update to V18. Is this something you can assist us with or do we need to contact our Sip trunk provider?

If this a supported VoIP provider with 3cx, in that, one that is also enabled with SMS, then you will add it in as per guides. But if this is an unsupported provider then there is nothing more we can help with.

Hi For some reason it doesn't show for us, would that be because of our chosen sip provider

As mentioned not all VoIP providers are enabled for sms. Please check the guide from my previous reply.