why extension 10000 ringing ?

[BABALUCHA]

Hello Team , i would really appreciate it if someone can shine some light on this? So i have 3cx hosted by 3cx (POC) and the problem is that customer is complaining that he is getting calls despite being in none of the groups. I have made sure that he is not in any of the groups and also when i saw the CDR log i do see which Inbound route the call came to and also i could see that it did end up in his voicemailbox. So another words he is not lying .Not sure if that makes a diffrence that his extension is the very first one in the system which is EXT#10000.i have also checked under the SIP Trunks as well.

 

[BABALUCHA]

Hello Team , i would really appreciate it if someone can shine some light on this? So i have 3cx hosted by 3cx (POC) and the problem is that customer is complaining that he is getting calls despite being in none of the groups. I have made sure that he is not in any of the groups and also when i saw the CDR log i do see which Inbound route the call came to and also i could see that it did end up in his voicemailbox. So another words he is not lying .Not sure if that makes a diffrence that his extension is the very first one in the system which is EXT#10000.i have also checked under the SIP Trunks as well.

Is there any way i can trace it back since it was just today about an hour ago.?

 

[Charles_3CX]

If this was the first extension set up then it would also likely be the operator's extension, now calls could end up on the operator's extension from various other places like, for example, another extension voicemail if the caller pressed '*' while listening to the Vmail greeting or if the call was in a queue and while waiting in the Q the caller presses '*' and the destination if no answer of the queue is set to this extension number. There are various ways as can see, if you have logging of the PBX in verbose logging mode you could generate the support info and check the logs, for the call, and trace it through.

Another option would be to generate a call report for today and check the call, if you see the call first went to another extensions' vmail then in the reason column states 'replaced by VMail (1000)' then this is a good indication that the * was pressed in the first extension Vmail.

Check also under the management console Settings > General tab to verify that Ext 1000 is indeed the operator's extension.

 

[BABALUCHA]

If this was the first extension set up then it would also likely be the operator's extension, now calls could end up on the operator's extension from various other places like, for example, another extension voicemail if the caller pressed '*' while listening to the Vmail greeting or if the call was in a queue and while waiting in the Q the caller presses '*' and the destination if no answer of the queue is set to this extension number. There are various ways as can see, if you have logging of the PBX in verbose logging mode you could generate the support info and check the logs, for the call, and trace it through.

Another option would be to generate a call report for today and check the call, if you see the call first went to another extensions' vmail then in the reason column states 'replaced by VMail (1000)' then this is a good indication that the * was pressed in the first extension Vmail.

Check also under the management console Settings > General tab to verify that Ext 1000 is indeed the operator's extension.

Hello Charles
It is the Operator extension .How do i put stop on this so in case in any scenrio lets say system doesnt know where to send the call to instead of sending it to Operator can i tell the system to simply hang up on the caller?

 

[Evolute IT]

Create a dummy extension, set it as operator and set the forwarding rules of that extension to end call after 1sec in all rules.

I would still recommend sending the caller to a generic voicemail that gets sent to an email (via that dummy extension.) You could even do both depending on hours if you'd like to.

 

[BABALUCHA]

Create a dummy extension, set it as operator and set the forwarding rules of that extension to end call after 1sec in all rules.

I would still recommend sending the caller to a generic voicemail that gets sent to an email (via that dummy extension.) You could even do both depending on hours if you'd like to.

Hello
So for this particular customer , i changed the Operator Extension to someone else's extension instead of Owner.So this should take care of it . i liked the idea for next time though ,now i know i can do that as well.
Is it possible to disable the "x" key option all together ?
i used to do that to Panasonic phone system ,i used to make sure to keep it simple so for example like if caller presses nothing than Menu only repeats 2 times instead of Deafult 3 times ,also disable the opeartaor option ,and also if caller doesn't press any button than Disconnect the call .

 

[Charles_3CX]

I'm afraid there is no way to disable the * option. You could consider though to have the users record their own Vmail greetings so that this option is not offered to the caller by the default vmail greeting.

 

[BABALUCHA]

I'm afraid there is no way to disable the * option. You could consider though to have the users record their own Vmail greetings so that this option is not offered to the caller by the default vmail greeting.

These are some customer that are lazy .......so can't blaim them.......but hopefully i have this option in future.