Hey Charles, thanks for the quick response. I understand the behavior now. Since you said Chat is yet to be fully integrated does that mean it is on the roadmap to be integrated? Do you have a rough time frame, say before EOY when v18 goes out of support?Regarding your question, the new 3cx softphone for Windows directs to the webclient when chat is pressed. Chat is yet to be fully integrated into the app.
Founded in 2005, when VoIP was an emerging technology, 3CX has gone on to establish itself as a global leader in business communications.