Will not launch

[brentrichburg]

I have 2 installs of version 15 that install fine but will not launch. They act like they are starting (task bar icon highlights) and then it it just disappears off the task bar. There is no error message. I have installed them from the update and it installed fine. When it did not launch, I uninstalled and then reinstalled using the separate download. Install looked fine but it will still not launch.

I have installed with both methods on other workstations and they work fine.

Any suggestions?

 

[leejor]

Anything different about the two machines that it won't launch on? Same OS, as the others?

Have you checked the Task Manager to see if it is running, but in the background? Have you tried "Run as Administrator"?

 

[fbusher]

Have you got C++ Runtime 2015 installed? We pushed out the client via SCCM and were confused when it didn't run, ours didn't do anything. Eventually tracked it down to the runtime not having been installed. It is possibly the difference between Windows 7 and 10 but can't be definite about that.

 

[MichaelB_3CX]

Looks like this is an old problem can you still replicate with the latest client I mean V15? Also VC2015++ red should be automatically installed via installer or service pack. Also attach the logs from 3CX Phone so we can understand what is going on.

 

[dsack]

Where are the logs located? I am having the same issue with the v14 client.

Thanks
Dave

 

[dsack]

Answered my own question C:\Users\USERNAME\AppData\Roaming\3CXPhone for Windows\Logs

 

[brentrichburg]

Re: Will not launch - Solved

Thanks for the suggestion to check C++ 2015.

It was listed as installed in programs and features, but when we uninstalled it and 3cxPhone for Windows and reinstalled, things worked as they were supposed to.