Windows App - 16.3.0.144 - Fulltext search

[Roli4711]

Hi

Is this really a new function that the full text search no longer works?

All employees have switched to the new version today and now they have to know the exact beginning of the customer name from 400 customers.

Really?!?

Or is there a setting somewhere? PS: You can still use the full text search on the web interface.

Roland

 

[Richard Cull]

I agree the search functionality has been severely degraded. In addition a search for "John" will field multiple results but "John Lastname" will reduce it to zero results.

Also *4xxxx is also displayed for all staff if you want to call their voicemail directly. This adds a heaps of clutter that requires a setting to disable it.

The search needs to be reverted to the previous design that worked perfectly well.

 

[Tm99]

I agree with all of you. Our users are confused because of the new voicemail search results and I hope we can disable this in the next release. Regarding the autocomplete bug I already posted in the release thread and hope they can reproduce it.

Does anybody else have this problem regarding autocomplete?

edit:
Seems only to be a problem with 3CX version 16.0.504. We did not installed the Update 5 yet because the PBX is still running under Windows Server 2012 R2.

 

[sbrammer]

I had to send an email out to our users explaining what the extra extension\voicemail option was in the soft client. It's a nice touch to where you can now call or transfer directly to voicemail

But as for searching, i have not heard of any complaints about not being able to do search and not working properly.

 

[Tm99]

For us this only occurs when creating an Webmeeting (Video). But might be a problem with the current client and Update 4 of PBX. I have another instance with Update 5 and autocomplete works when creating a webmeeting.

 

[JohnS_3CX]

Hi,

Please ensure you are on V16 update 5 before re-testing.

In addition, please note that the iOS app coming out soon will also be V16 update 5 only, and will not be able to communicate with older versions of the PBX so it is highly recommended that you are on the latest update as soon as possible to ensure smooth operations across all clients (desktop and mobile)