Hello,
I have a problem using 3CX app for windows. If it is set in CTI mode the phone can call and all is ok, but when I switch to softphone mode after about 4 seconds the call is ended by 3CX.
As soon as the recipient speaks the call is ended.
I have not the problem with all calls but only when I call certain number (especially foreign numbers).
If I make the same call using the IP phone there are no problems, but using the app for windows I have problems.
In the event log there are no errors.
In the call log I can see the call with a duration of 4/5 seconds.
The firewall test is ok (I use a Zyxel USG40W).
Please could you help me about this issue?
Thanks.
Daniele
I have a problem using 3CX app for windows. If it is set in CTI mode the phone can call and all is ok, but when I switch to softphone mode after about 4 seconds the call is ended by 3CX.
As soon as the recipient speaks the call is ended.
I have not the problem with all calls but only when I call certain number (especially foreign numbers).
If I make the same call using the IP phone there are no problems, but using the app for windows I have problems.
In the event log there are no errors.
In the call log I can see the call with a duration of 4/5 seconds.
The firewall test is ok (I use a Zyxel USG40W).
Please could you help me about this issue?
Thanks.
Daniele
