Windows client autostarts then there is no ringtone in ear

[MauriceA]

Hello,

I got a the following behavior.
Windows 10 and Jabra software is installed, 3cx client is installed.
Wen the 3cx client starts automatic i got no Ringtone in the ear of the headset. If i start the 3CX software manual, i get the ringtone in the ear.
Already created a new Windows profile, the same behavior. Wen i start the Client software delayed there is still no ringtone in ear.
It seems that the problem is automatic start of the 3CX client software.

Is there somebody that has seen this behavior?
What could the solution be, so 3CX starts without users interference

 

[JohnS_3CX]

Hi MauriceA,

Can you please check your audio options?

As you can see from the example screenshot below there are 3 profiles: Microphone, Speaker, and Ringer.

In this case, I have my GN2000 headset as speaker & mic, but my ringer is set to the Realtek card output.

If i don't connect anything to that output, I will experience no ringing even though calls will work fine.

So I would suggest to manually set your audio devices to your headset in all 3 audio profiles and try again to see if this solves the issue for you. Ensure the headset is already connected before Windows boots otherwise if it doesn't see it there's a chance that some other audio device might take its place.

 

[MauriceA]

Hi MauriceA,

Can you please check your audio options?

As you can see from the example screenshot below there are 3 profiles: Microphone, Speaker, and Ringer.

In this case, I have my GN2000 headset as speaker & mic, but my ringer is set to the Realtek card output.

If i don't connect anything to that output, I will experience no ringing even though calls will work fine.

So I would suggest to manually set your audio devices to your headset in all 3 audio profiles and try again to see if this solves the issue for you. Ensure the headset is already connected before Windows boots otherwise if it doesn't see it there's a chance that some other audio device might take its place.

View attachment 9659

Hello, Thanks for the reaction,
Of course i already changed this setting to all possible choices, to set audio options manual.
The only different behavior i have, is wen i automatic start the 3 cx client.
Wen i click it manual, it rings and works fine.

The only difference is starting software by click on the icon, or thru autostart, run or taskplanner. i try them all.

 

[JohnS_3CX]

Hi MauriceA,

1. Can you replicate the issue on other PCs too or just on this one?
2. What exact version is your 3CX Windows Client? Settings>Advanced>About

 

[MauriceA]

Hello John,

I replicated the issue to my laptop as well, is i manually start the yabra client and after that the 3cx client. everything works fine. By automatic starting it sometimes works sometimes but most off the starts it won't work.

My version is 3cx 15.5.122227.5 Jabra direct 3.12.1955.
I also tryed the older and the newer 4 version. same problem

 

[JohnS_3CX]

Are you using the Jabra "Ringtone in headset" option?