Windows client v18 Voicemail button

[Gus_nf]

I know this has been requested before because I searched the forums and found a number of threads, but I can't reply to them so here goes:

When an extension provisioned with a softphone only receives a voicemail, how is the user supposed to know about it? (Other than email notifications being enabled, obviously.)

1. The voicemail icon is hidden behind the "3 dots" button on the navbar and you can't see the badge showing the number of new voicemails without clicking. Why?
2. Why can't we change an option or drag to customise the menu?
3. I can see posts from 12 months ago asking for this with 100+ upvotes.
4. Another post from a while back requested the contacts button be moved out from the 3 dots and this seems to have been implemented directly.

Can we please please promote the voicemail button to the root level of the menu until we get menu customisation in the windows app, please?

 

[Gus_nf]

To clarify, the issue is not the extra clicks required, but that there is no way for the user to know the voicemail is there if they exclusively use the softphone.