Windows Client/Web App slow to respond to answer button being clicked

[TLCtech]

• 3CX Version, Enterprise Annual 18.0 Update 3 (Build 461)
• Server OS, Debian GNU/Linux 10 (buster),4.19.0-18-cloud-amd64
• 3cx hosted
• Provisioning Method: Cloud?
• Trunk Provider: Call Centric
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: NO

I had a user experiencing this issue, where if you spam the answer button, it comes up with this error.
https://www.3cx.com/community/threads/connection-for-pickup-is-not-found.88593

While doing some testing, I realized that both the windows app and the web client both take 2-3 seconds to register that you hit the answer button. This happens on several users so far, including myself. If I had to guess, this is the client securing a connection to the call or server to handle the call, as it reminds me of answering a skype call, but Im grasping at straws here.

So my problem is that there is this gap, and there's no way to know if the client is frozen or something while you wait for it to register that you have hit the answer button. Is this normal? is there a way to shorten this time? For now, Im telling users to give it 2-3 seconds to pick up.

 

[VasilisV_3CX]

Hi @TLCtech,

To keep the information all in one place, can you please continue via the thread you linked?

If you're able to reproduce it in any other way please let us know in the thread you linked.