Solved Windows client will no longer start

[Soren Hein]

I'm a user, not an admin. I can't tell you the version as the client won't start anymore, but the executable is called "3CXWin8Phone.exe" and it was installed recently (approx. in May).

I suspect it has something to do with the old problem of Visual C++ redistributables, as it happened around the time I did an update to Visual Studio.

The following redistributables are installed on my system: 2005, 2005 (x64), 2012 (x64), 2012 (x86), 2013 (x64 - 12.0.40660), 2013 (x86 - 12.0.30501), 2013 (x86 - 12.0.40660), 2015-2019 (x64 - 14.27.29016), 2015-2019 (x86 - 14.27.29016).

There is no 2015. I found a 2015 at https://www.microsoft.com/en-us/download/details.aspx?id=48145, it is version 14.0.23026. When I try to install it, I get an error 0x80070666 (another version is already installed).

Any advice?

Thanks,
Soren

 

[JohnS_3CX]

Hi Soren,

The Windows client will install its own redistributables during installation, but it's a bit difficult to know what Visual Studio may have changed.

By default, when installing the latest 3CX client as of today, you will see it installing:

Microsoft Visual C++ 2015-2019
Redistributable (x86) - 14.24.28127



Hope this helps

 

[Oliver Broad]

FWIW it looks as if Microsoft are pushing a newer version of the 2015-2019 redistributable and you've listed the newer one.
Out of curiosity I tried installing 3CX client ther updating the VCC redistributable and it didn't break it for me so it doesn't look like "DLL hell", but it might still be worth trying uninstalling the 2015-2019 (x86 - 14.27.29016) one, reinstalling 3CX and then reinstalling the redistributable.

When you say "user not admin" you mean for 3CX don't you not Windows?

 

[Soren Hein]

It's working at the moment again for some reason. Thanks for your reply.

 

[JohnS_3CX]

Glad to hear Soren, we will mark this as solved then