Windows Desktop App ver.18.10.461 Rollback Installation

[geek01]

Hello All,

I am trying to install for the first time the 3CX Windows Desktop App ver.18.10.461 on different computers with Windows 11, on multiple computers has been successfully installed, but on some computers the installation starts but before finishing it rollback and it automatically uninstalls itself. I am using admin user and none of the computers have pending updates.

Thanks in advance.

 

[SteveITS]

computers with Windows 11

Though I haven't had a problem on 11, I have seen posts from 3CX as recently as November stating Windows 11 wasn't supported or tested for the Desktop App. I haven't seen a post about 11 after that. https://www.3cx.com/docs/manual/phone-system-installation-windows/ does list 11 but that looks more like server specs to me...?

 

[geek01]

Have you attempted a command line install with logging enabled to dig into this?

msiexec.exe /a "3CXDesktopApp-18.10.461.msi" ALLUSERS=1 /qn /norestart /l*v output.log

Please see the attached file.

 

[geek01]

Though I haven't had a problem on 11, I have seen posts from 3CX as recently as November stating Windows 11 wasn't supported or tested for the Desktop App. I haven't seen a post about 11 after that. https://www.3cx.com/docs/manual/phone-system-installation-windows/ does list 11 but that looks more like server specs to me...?

It's very strange because I already have it installed on 15 computers with Windows 11 and they are working well, but I have several computers with this problem. Thanks.

 

[SteveITS]

attached file

And it failed? Because...

MSI (s) (04:58) [14:43:20:340]: Product: 3CX Desktop App -- Installation completed successfully.

MSI (s) (04:58) [14:43:20:340]: Windows Installer installed the product. Product Name: 3CX Desktop App. Product Version: 18.10.461.0. Product Language: 1033. Manufacturer: 3CX Ltd.. Installation success or error status: 0.

Note it is normally installed per user, in AppData\Roaming.

 

[geek01]

I mistakenly had the wrong switch in the command I previously posted - copied the wrong line from a test deployment for a different issue.

Run the install again but we'll swap the "/a" with "/i". So try this one:

msiexec.exe /i "3CXDesktopApp-18.10.461.msi" ALLUSERS=1 /qn /norestart /l*v output.log

Using this command the app installs without problems, but if I try to install it by double clicking, it does not work.

Thank you for your help.

 

[SteveITS]

If you remove "ALLUSERS=1" (install per machine) then it probably fails? Sounds like something is blocking the install from writing to AppData\Roaming on that user profile.

 

[geek01]

I concur with Steve; remove that switch and review the log yourself to get a better idea as to what's happening. Another thing to check would be if you've changed any of the UAC settings from the defaults (by registry or group policy) set those back to system default values. You could also check if Windows Security/Defender "controlled folder access" is enabled.

You are right, it was related to "controlled folder", I thank each of you very much for your time and help.