Windows SoftPhone V20.0.664.0 - unable to view chat queues

[Ibby-WaveLengths]

Hello 3CX Community; not sure if anyone else has encountered this or if a potential bug has just come up.

- Our client's 3CX server is currently on Version 20.0 Update 5 (Build 551 Release) - as at 28 March 2025.
- User extensions are operated by Windows SoftPhone, V20.0.664.0.
- WhatsApp integration has been set up and the client has been utilizing this for a little over 2 weeks now. These chats go to a queue titled 'WhatsApp'

Managers were able to view the WhatsApp queue from the Windows V20 SoftPhone until yesterday, 27 March 2025; however the only options available to the managers now - are "Recent" and "Archive"

As a test, we observed the chat queue is visible to the manager if using the V18 Windows SoftPhone;
The chat queue is also available to managers via the Web Client (which is the workaround the client has opted for in the interim).

Any advice on what the cause could be? Perhaps a potential bug?

Thank you

 

[ThomB_3CX]

@Ibby-WaveLengths Queue manager filter is currently a limitation in softphone, and same limitation is present on mobile apps. We will take note of this and discuss internally.

From my understanding, you are saying that these queue chats would be present for your extension in the recents filter. If this is the case, is it perhaps that your extension was both a Manager and User inside the queue?