Solved Windows V16 to V18? Cant find the file?

[GrahamCracker]

I'm following the instructions here:
https://www.3cx.com/docs/upgrading-pbx/

Specifically:

1. Login to the Management console and go to "Backup and Restore".
2. Take a full backup configuration (incl. Vmails and Recordings) for safety precautions.
3. Uninstall 3CXPhoneSystem V16.
4. Install 3CXPhoneSystem V18. Download the lastest version from your Customer portal account.
5. Restore backup.
6. Wait until the installation is complet

My download section only lists 3 files.
V16 PBX
V16 SBC
V18 SBC

I have an active maintenance plan on our license.


Am I not supposed to be able to download V18 of the PBX from here?

- Graham Slaughter

 

[VasilisV_3CX]

Hi @GrahamCracker,

When you log in to the Customer Portal, and click downloads, you should see this:



What do you see?

 

[Evolute IT]

I'm following the instructions here:
https://www.3cx.com/docs/upgrading-pbx/

Specifically:

1. Login to the Management console and go to "Backup and Restore".
2. Take a full backup configuration (incl. Vmails and Recordings) for safety precautions.
3. Uninstall 3CXPhoneSystem V16.
4. Install 3CXPhoneSystem V18. Download the lastest version from your Customer portal account.
5. Restore backup.
6. Wait until the installation is complet

My download section only lists 3 files.
V16 PBX
V16 SBC
V18 SBC

I have an active maintenance plan on our license.


Am I not supposed to be able to download V18 of the PBX from here?

- Graham Slaughter

Just to help, you're using the old portal. You'll want the new one (blue button top right.)

 

[GrahamCracker]

Just to help, you're using the old portal. You'll want the new one (blue button top right.)

That was my problem. THANK YOU!

 

[VasilisV_3CX]

Excellent! Glad to hear you managed! If you need anything else, feel free to open a new thread!