Won't find the Fax field I get an error : HTTPStatusCode=BadRequest

[seandnz]

Hi Everyone

I am new to these forums and I have one issue to get Zoho CRM working with 3CX (3CX Hosted) and using their built in Zoho CRM Integration. My issue is that when I go to run a test in the integration area, I get an error because it won't find the Fax field, but the Fax field is in the live layout so I cannot figure out why it is doing this and I cannot remove Fax from the built in integration.

Can anyone help or is this dead in the water because I cannot change the built in integration?

Here is the error.

Server returned a non successful status code - HTTPStatusCode=BadRequest - Reason= - Content={"code":"INVALID_QUERY","details":{"reason":"the field is not available for search","api_name":"Fax"},"message":"invalid query formed","status":"error"}

 

[TheodorosG_3CX]

It seems that the FAX field is hidden. You may check below for how to resolve this issue:
https://help.zoho.com/portal/en/kb/...ticles/how-to-show-or-hide-fields-in-zoho-crm

 

[seandnz]

Hi, Thanks for your reply, but the field is on the layout, it is not hidden and all user profiles have privileges, so any other ideas? ideally, removing the Fax from the template would be better, I mean who uses Faxes? any other help would be appreciated, thanks.

 

[edossantos]

You can edit the template removing the fax field, and upload it as a custom template. But please note that by doing this you will miss any update to the standard template that might be released in the future.

Regarding the hidden fax field, please note that it must be visible for the user you configure in 3CX. When you configure the integration and run the authorization, you're granting 3CX to access your Zoho account using this user's account. Then, you need to ensure that the fax field is visible for this particular user. You can still hide it for all your agents if you want.

 

[seandnz]

Hi Everyone, thanks so much for your help. It was the Fax field removed from the Account, it was in the Contact and Leads but not the Account, so I appreciate you taking the time to respond, thanks again, This makes 3CX a viable option for us now.